This Refund Policy explains how refunds are processed for payments made on the Sreepathy Hotels website for bookings at Sreepathi Indraprastha, Sreepathi Mayoogha, and Sreepathi Prayag. It should be read together with our Cancellation Policy.
1. When You Are Eligible for a Refund
- You cancel a booking within a slab that qualifies for a full or partial refund, as per our Cancellation Policy.
- The Hotel is unable to honour your confirmed booking (hotel-initiated cancellation).
- A payment failed, was charged twice, or was debited from your account/card but a booking was not confirmed (failed or duplicate transaction).
2. Refund Method
All refunds are issued back to the original payment method used at checkout (the same card, UPI ID, net-banking account, or wallet), processed through Razorpay. We do not issue refunds in cash or to a different account/instrument.
3. Refund Timelines
| Stage | Typical Timeline |
|---|---|
| Refund initiated by Sreepathy Hotels (after cancellation approval) | Within 2 business days |
| Razorpay processing to source | 3–7 business days (subject to your bank/card network) |
| Total expected time for funds to reflect | Up to 7–10 business days from cancellation approval |
4. Non-Refundable Items
- Bookings cancelled within a no-refund window as per the Cancellation Policy (e.g. less than 72 hours before check-in, or no-show).
- Explicitly marked non-refundable or promotional package rates, where disclosed at the time of booking.
- Payment gateway charges, if separately levied and disclosed at checkout, are not refundable.
- Services already availed at the Hotel during the stay.
5. Failed or Duplicate Transactions
If an amount was debited from your account but you did not receive a booking confirmation, or you were charged more than once for the same booking, please contact us within 7 days with your payment reference/transaction ID. We will verify the transaction with Razorpay and initiate a refund for any duplicate or unconfirmed charge.
6. How to Request a Refund
- Cancel your booking via "My Bookings" in your account, or email us your Booking ID.
- Once the cancellation is confirmed, any eligible refund is initiated automatically as per Section 3.
- For failed/duplicate payments or refund status queries, email us at sajifreedom@yahoo.com with your Booking ID and payment reference.
7. Contact Us
For any refund-related queries:
Sreepathy Hotels
(Sreepathi Indraprastha — Partnership Firm)
XV/16/6, Sreepathi Kailasam, Mammiyoor Junction, Guruvayur, Thrissur District, Kerala – 680101, India
Email: sajifreedom@yahoo.com
Phone: +91 99466 39111
GSTIN: 32ACYFS7977C1ZF