This Cancellation Policy applies to all room and package bookings made through the Sreepathy Hotels website across Sreepathi Indraprastha, Sreepathi Mayoogha, and Sreepathi Prayag. It should be read together with our Refund Policy and Terms & Conditions.
1. How to Cancel a Booking
You can cancel a confirmed booking by logging into your account and selecting "My Bookings" → Cancel against the relevant Booking ID, or by writing to us at sajifreedom@yahoo.com with your Booking ID and registered email/phone number. A cancellation is effective only once you receive a cancellation confirmation from us.
2. Standard Cancellation Charges
Unless a different policy is shown at the time of booking (e.g. for a promotional or non-refundable rate), the following slabs apply, calculated from the scheduled check-in date and time:
| Time of Cancellation Before Check-In | Refund |
|---|---|
| 7 days or more | 100% refund (minus payment gateway charges, if any) |
| 72 hours to 7 days | 50% refund |
| Less than 72 hours / No-show | No refund |
3. Package Bookings
A Package Booking may span multiple nights and/or multiple hotel properties booked together as a single itinerary. Cancelling a Package Booking cancels all legs of that itinerary together — individual legs of a package cannot be cancelled separately. Refunds for cancelled packages follow the slabs in Section 2, calculated from the check-in date of the first leg.
4. Date Changes / Rescheduling
Requests to change check-in/check-out dates are treated as a modification, not a cancellation, and are subject to:
- Room/package availability for the new dates.
- Any difference in tariff between the original and new dates, payable by the guest.
- At least 72 hours' notice before the original check-in date; requests made within 72 hours will be treated as a cancellation under Section 2.
To request a date change, contact us at sajifreedom@yahoo.com with your Booking ID.
5. Hotel-Initiated Cancellations
In the rare event that a Hotel is unable to honour a confirmed booking (e.g. due to unforeseen operational issues), we will offer you a full refund or, where possible and acceptable to you, comparable alternate accommodation at no extra cost.
6. Force Majeure
Where a stay cannot be completed due to circumstances beyond either party's reasonable control (natural disasters, government-imposed restrictions, pandemics, etc.), we will work with you in good faith to offer a rescheduled stay or refund, as feasible, on a case-by-case basis.
7. No-Show Policy
If a guest fails to arrive by the end of the check-in day without prior communication, the booking will be treated as a no-show and no refund will be issued, in accordance with Section 2.
8. Contact Us
For cancellations, rescheduling, or any questions about this policy:
Sreepathy Hotels
(Sreepathi Indraprastha — Partnership Firm)
XV/16/6, Sreepathi Kailasam, Mammiyoor Junction, Guruvayur, Thrissur District, Kerala – 680101, India
Email: sajifreedom@yahoo.com
Phone: +91 99466 39111
GSTIN: 32ACYFS7977C1ZF